Senior Service Engineering Manager Full Time

The Microsoft cloud business is experiencing unprecedented growth. As companies embark on their digital transformations, they rely on Microsoft’s identity cloud services to give them secure, convenient, manageable, digital relationships with employees, customers, and business partners. Tens of thousands of organizations and more than 1 billion end users connect using Microsoft identity services to over 1 million applications each month. It is our job to keep their personal and professional data safe and secure and to keep innovating in a rapidly changing digital landscape.

To ensure customer success we have the need for an experienced people leader for our Identity Advanced Customer Engineering team in Nairobi, Kenya. We are looking for a team leader to help grow our thriving enterprise identity and access management business. Your team will be part of a global organization with Microsoft Identity’s and Network Access division focused on provide a Customer Care experience for some of largest and most complex organizations. In this role you will need to partner with program managers, engineering, customer account teams, and customer service and support organization resulting in hiring customer satisfaction and long term customer value.

As a lead, you will mentor and coach your team members to transform customer experience and support their career growth. Your ability to foster a supportive and inclusive team culture where employees care about each other, are customer obsessed, data driven and help each other succeed by modeling these behaviors will be key to your success.

A successful candidate for this role obsesses about customer experience, technology, and leading teams delivering complex, highly visible customer engagements. Along the way, you have learned how to negotiate, manage through critical situations, and developed strong communication skills to establish priorities, all while growing and leading teams. You are comfortable with ambiguity, rapid changes, tight deadlines and thrive on making data driven decisions.

The Microsoft Identity team is a fun, inclusive community committed to working closely with customers and each other. We pride ourselves on building strong relationships with our customers so we can deeply understand their requirements and deliver solutions that satisfy their needs and exceed their expectations. We build these same relationships within our team and are looking for people who are eager to collaborate.

If that sounds like the right environment for you, please join us!

#IdentityJobs